Privacy policy

What we collect

When you send us an enquiry through this website, we receive what you type into the form: your name, email address, the agency you represent, your travel dates, the number of travellers, the destinations and interests you select, and anything you write in the message field.

If you are travelling with us, or your clients are, we also handle the data needed to run the trip — names as they appear on documents, dietary requirements, flight details and similar. That data usually reaches us from the advisor, not from the traveller directly.

We use analytics to understand how the site is used. Those cookies only load after you accept them, and they do not tell us who you are.

Why we may use it

We use enquiry data to answer you and to prepare a proposal — steps taken at your request before any contract exists. Once a booking is confirmed, we use what is needed to perform the contract.

We keep a record of our commercial correspondence because we have a legitimate interest in knowing what was agreed, and we keep invoicing records because Portuguese law requires it. Analytics runs on consent, and only on consent.

Who else sees it

To run a trip we pass what is strictly needed to the hotels, guides, drivers and other suppliers who deliver it. They receive names and the practical details of the service, not your whole file.

On the technology side, the enquiry form stores submissions with Sanity, the site is hosted by Vercel, our email runs on Microsoft 365, and analytics is Google Analytics. These are processors: they hold data on our instructions and may store it outside Portugal, within the safeguards their contracts provide.

We never sell personal data, and we do not send marketing to travellers we meet through an advisor.

How long we keep it

Enquiries that do not become bookings are kept for two years, in case you come back to the same trip. Booking files and the invoicing behind them are kept for ten years, which is the period Portuguese tax law requires.

Your rights

You can ask us for a copy of your data, ask us to correct or delete it, object to a particular use, or ask for it in a portable format. Write to info@endlessluxetravel.com and we answer within one month.

Where we rely on your consent — analytics — you can withdraw it at any time, and withdrawing it does not affect what was done before.

If you believe we have handled your data badly, you can complain to the Portuguese data protection authority, the CNPD, at cnpd.pt.